How long will it take to get my order?
All orders placed before 13:00, Monday-Friday are usually dispatched on the same day. Orders placed any other time will be dispatched on the next working day. This does not include pre-ordered items.
Once your order has been dispatched, we will send you an email informing you that your order is on its way.
Below is a rough guide of how long orders can take to get to you once they've been dispatched.
|Service / Destination||Estimated delivery time
|UK 1st Class||2-3 days|
|UK 2nd Class||3-5 days|
|Western Europe||7-10 days|
|Spain, Portugal, Italy||14-21 days|
|Eastern Europe||7-14 days|
|USA / Canada||7-14 days|
|Rest of the world||7-21 days
(depending on location)
Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.
These delivery estimates do not apply to pre-orders until they have been dispatched.
How can I track my order?
You can only track your order if you've selected a tracked / signed for service. If you wish to track your order please make sure you select a tracked / signed for delivery option.
All courier shipments are dispatched via DHL or DPD.
Where can I track my order?
The vast majority of our orders are sent via royal mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item
My order still hasn't arrived, what can I do?
Its possible that the item you ordered was on pre-order. Check the product page to see if the item your ordered is on pre order. If it isn't, please contact us using through the helpdesk in your account or by contacting firstname.lastname@example.org and we'll look into this for you.
Customs & Import Charges
All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.